Refund policy

Last updated: 6 September 2026

Damaged, faulty or incorrect goods

Inspect your delivery when it arrives. If anything is damaged, faulty or not what you ordered, tell us within 5 business days at hello@sappinternational.com with your order number and photographs. We will repair, replace or refund at our cost, including freight, as required under the Australian Consumer Law.

Warranty claims

Standard products carry a 1 year warranty against defects in materials and workmanship. Custom work, misuse, normal wear and consumables are excluded. Contact us with your order number and a description of the fault and we will arrange assessment.

Change of mind

Standard stocked products may be returned within 14 days of delivery if they are unused, in their original packaging and in resaleable condition. Return freight is at your cost and a restocking charge may apply. Refunds are issued to the original payment method once the goods are received and checked.

Made to order products

Registers, InQ bays and configurations, PayPost configurations built to a specified terminal or screen, and any product supplied in a non standard finish, size or configuration are made to order. They cannot be returned for change of mind. Your rights for faulty goods are not affected.

How to return

Email hello@sappinternational.com or call 0422 125 131 before sending anything back. We will confirm the return address and the freight arrangement.